SelfServePortal ends bill shock for consumers

Published On: 30 August 2016
Written By: Peter Faulkner

Consumers can now understand and manage their utility usage, easily pay their bills and access their information on any digital device with SelfServePortal.

Digital business consulting and technology company, DB Results, announced it is launching a digital-based solution for utility companies, empowering Australian consumers to better manage, control and understand their electricity, water and gas usage.

SelfServePortal - a white label product for utility companies - provides the everyday utility customer with a holistic view of their residential billing and usage history via their smartphone, tablet or desktop computer. SelfServePortal allows utility customers to observe patterns in usage and better forecast peak usage periods before they happen. The product also enables customers to easily and conveniently pay for their utility bills on any digital device.

DB Results Executive Director and Co-Founder, Gavin Bunshaw, said the solution provides consumers with an easier way to understand and take control of their utility bills.

"We have been servicing the Australian utilities market for over ten years now and what we have found is that consumers are increasingly seeking to make informed choices and demanding greater control over their energy usage."

"Consumers have been grappling with escalating utility bills and this solution empowers them with access to the right information, when they need it, to make informed choices on their utility usage".

Mr Bunshaw added that SelfServePortal is generating significant interest from utility companies locally and overseas.

"Utility companies are being pressured to deliver improved customer experiences and at the same time, offer their customers cost effective solutions. Digital technology must be a core part any utility companies strategy to ensure they keep up with changing consumer needs and stay relevant in today's market."

"SelfServePortal allows them to better engage their customers by providing an exceptional customer experience." The initial release of SelfServePortal is available to major utility companies in the Australian and North American markets from 1 October 2016.

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