About Us

Global leader in provision of solutions to empower Customers.

SelfServePortal is an innovative thought leader, providing intuitive applications for Companies wanting to deliver an excellent Customer Experience and give control back to their Customers.

We are a privately owned company specialising in providing innovative cost effective, customer friendly, cloud based digital solutions for companies wanting to empower their Customers.

Our solutions are designed with the end Customer in mind providing valuable information allowing them to make informed decisions and take appropriate actions.

Working with global technology leaders as partners, we have developed world class digital customer solutions which can be used on the Customer's chosen device.

Our built in integration suite along with self service functions have resulted in the delivery of the highest quality customer experience solutions available globally in our chosen industries.

Our Team


As Strategy Director for SelfServe Portal and co-founder of DB Results, Gavin has led our growth and innovation initiatives into the Utilities, Telecommunications, Aviation and Retail industries. Gavin has 30 years of international IT experience, twenty of which were in the utilities market place where he was responsible for delivering customer care, billing, customer management and smart grid systems. During this time, he managed off-shore development for one of the worlds' pre-eminent utility customer care and billing systems. He also has over a decadess experience within the telecommunications sector, where he built a new customer care and billing system for mobiles. Over the last decade Gavin has been at the forefront of our innovation in interval metering, smart grid, and IOT, he sets the strategic direction for our SelfServe product range.


With nearly two decades of experience in the IT industry, Leon has worked locally and internationally and has extensive utility industry knowledge, used to assist both vendors and clients in identifying and providing world class solutions to meet their needs. He has focused on the customer interaction, billing, smart grid and metering space, and has extensive experience with systems such as Oracle CC&B, SAP ISU, Gentrack Velocity, and eMeter from Siemens. When combined with his system development lifecycle knowledge, it enables him to fully understand what is required to deliver innovative, intuitive, user friendly software solutions.

As Head of Research and Development, his team is responsible for innovation and new product development.

JUSTIN WIGG - Product Development Manager
Product Development Manager

Justin has over 15 years' IT experience and a thorough understanding of the utilities sector. He is a skilled project manager and leader with a proven ability to deliver complex solutions in challenging environments. With comprehensive understanding of the entire project lifecycle he has quickly integrated with customer teams and stakeholders, to consistently deliver results across a wide range of systems.

His Agile methodology experience has enabled the delivery of new product functionality to meet current demand.

KATHERINE SANTOS - Digital Manager
Digital Manager

Katherine has spent the last decade focussed on digital projects, and has helped clients translate their unique offline products and services into successful digital experiences. She has a breadth of experience working as the conduit between business and technology stakeholders, to enable the delivery of digital solutions to their markets.

Katherine is highly versed in Agile for the development and implementation life cycles of software solutions.

In her various roles as digital project lead, Katherine has been responsible for delivering customer focused digital strategies, large-scale projects and continuous site performance recommendations through analytical insights. She brings a comprehensive understanding of User Experience design methodologies and data driven analysis of user behaviour with a focus on improving Business and Customer Alignment.

Get in touch

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