Simplifying Tax with SelfServe Portal

Published On: 3 May 2017
Written By: SelfServe

Tax and revenue collection organisations around the world are seeking to reap the benefits from transforming their organisation with digital technology. These transformations are delivering significant operational efficiencies and an evolutionary improvement in taxpayer engagement.

At the same time, these organisations are needing to acquire revenue collection platforms that are architected to respond to the ongoing change of government regulation and policy and the diversity that the digital revolution is itself bringing.

DB Results has developed a SelfServeTM Portal for Tax which allows taxpayers to digitally and conveniently engage with your organisation via Web, Mobile or Tablet.

Key Features of SelfServeTM Portal for Tax

  • All forms of tax lodgement and management
  • Intuitive Customer friendly dashboard
  • Multi lingual
  • Secure platform
  • Historical transaction display
  • Support for multiple forms
  • Payment gateway integration
  • Customer control of registration and user profile updates
  • Support for all major browsers, tablets and smartphone devices
  • Easily configurable

Benefits of SelfServeTM Portal for Tax

SelfServeTM Portal for Tax makes the taxpayer's engagement with your organisation simple, clear and clean. This simplification and support for multiple digital channels significantly increases taxpayer engagement and satisfaction while reducing your costs to serve.

While the taxpayer self-manage their transactions and enquiries, in place of calls, emails, or letters to your organisation, SelfServeTM Portal for Tax also massively reduces the level of errors in tax information captured through active validation and online guides at the point of data entry. This ability to automate workflows, eliminate paper based forms and the rekeying of data will free up your staff to focus on more important activities such as customer service and tax compliance.

Simple To Implement

SelfServeTM Portal for Tax is built and operated in the cloud to eliminate the risk and expense associated with traditional software purchases. It's quick and easy to turn on, functionally rich, easy to use and integrate. Built on the Gartner and Forrester best in class PaaS platform (OutSystems). SelfServeTM Portal for Tax does away with drawn-out implementations and hidden costs associated with custom built portals.

Any Platform

SelfServeTM Portal for Tax is system agnostic, integrating effectively with your existing tax and revenue collection solution. Leveraging deep tax management expertise and best in class digital technologies, SelfServe PortalTM for Tax delivers a comprehensive, configurable self-service portal enabling you to deliver unparalleled levels of service:

  • Fast implementation timeframe
  • Rapid integration with any existing revenue collection system
  • Easy to configure
  • Lower Total Cost of Ownership
  • Out of the box integration for Oracle PSRM
  • Proven security
  • Market leading functionality and regular enhancements
  • 24x7 support

Incredibly Fast ROI

SelfServeTM Portal for Tax has a compelling business case. In six months, you will be well on your way to recouping your initial investment in SelfServeTM Portal for Tax. Our Return on Investment models demonstrate significant savings in processing time and costs resulting in first time, efficient and effective treatment of tax lodgements, payments, returns and enquiries.

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